Yikes - those marks do look pretty bad. I would have been terribly upset as well. I am glad to hear that the removal is working so far!

I agree with mayergirl about the humidity - extremely humid weather can cause lots of things to bleed onto other things that might normally be fine. The marker could easily have bled into Lissie's face under those conditions.

I also agree that we should not be assuming that the hosts were disrespectful or lied about the marks. I would trust the members of this board with my dolls more than any other people I know in "real" life. I sent a doll out traveling last year with great success. When I sent her out she had a few tiny bluish marks on her hand (she was an ebay win), and even though they were there from the start, I still had a host e-mail me to tell me about the marks, just in case they had happened somewhere along the trip, and then place a note in her box to let the future hosts know that I had already been contacted about the marks. My doll was returned to me in great condition and I have no complaints about how she was treated. But the fact remains that accidents do happen, and that is a risk you have to be willing to take when you send a doll out. Things can happen that nobody has any control over. I'm sure the last host feels terrible and as though she should have somehow prevented what happened, but sometimes these things just happen no matter how careful people try to be.